Refund policy
Return & Refund Policy
At Pawvora, we want you and your pet to be completely satisfied with your purchase.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in its original condition.
- Returned with all original packaging.
- Accompanied by proof of purchase.
Non-Returnable Items
We cannot accept returns for:
- Used or damaged products caused by misuse.
- Items returned without original packaging.
- Personalized or custom-made products.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our Contact page or by email.